Return Policy

At Lunarvow, your satisfaction is our top priority. If you’re not completely happy with your order, our simple and straightforward return process ensures you can shop with confidence. Please review our return policy below.

Returns Eligibility

Returns are accepted within 30 days from the date of delivery.

Items must be unused, unwashed, and in their original condition (including packaging) to qualify for a return.

Final sale items, including discounted or promotional products, are not eligible for return.

How to Initiate a Return
To start a return, please follow these steps:

Email us at service@lunarvow.com
 to request a return authorization.

Include your order number and reason for return.

Once approved, we will provide you with a return shipping address and instructions.

Return Shipping Costs

Customers are responsible for return shipping costs, unless the item arrived defective or damaged.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Refunds

Once we receive your returned items, we will inspect them and process your refund within 5–7 business days.

Refunds will be issued to the original payment method. Please note that processing times may vary depending on your bank or payment provider.

Shipping fees are non-refundable, except when the return is due to our error (e.g., wrong item sent).

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery. We will arrange a replacement or issue a refund, depending on availability.

Exchanges

We currently do not offer direct exchanges. To exchange an item, please return it for a refund and place a new order for the desired item.

Thank you for shopping with Lunarvow. We are committed to providing high-quality, elegant tableware and home accessories, and we want your experience with us to be exceptional. If you have any questions or concerns, please don’t hesitate to reach out.

Email: service@lunarvow.com

Phone: +1-243-120-2304Business Address: 1758 LAKOTA DR APT D, FLORENCE, SC, 29505-4122, United States